By Angar, owner of Angar Towing ·
1. Make sure everyone is safe
If anyone is hurt, call 911. If the vehicles can be moved and nobody is hurt, move them off the road if it's safe and turn on your hazards.
2. Know when to report
In Ontario you must report a collision to police if anyone is injured or the total damage looks to be over $2,000. In Toronto, minor collisions with no injuries are usually reported at a Collision Reporting Centre within 24 hours. If your car can't be driven there, the tow can stop at the centre on the way to the shop.
3. You choose where your car goes
Unless police direct the tow, you decide where your vehicle is taken: your own body shop, your dealer, your insurer's facility or home. A tow operator can't make that decision for you.
4. What a certified tow operator must do
Since 2024, Ontario requires every tow operator and driver to hold a provincial certificate. They need your consent before towing, must give you an itemized invoice, and must accept credit card payment. Angar Towing's operator certificate is TO-219-422-701.
5. Restricted towing zones on highways
Some provincial highways in the GTA are restricted towing zones where only authorized tow companies can respond. Ontario's guidance is to call 511 for a tow if you're in one of those zones. Anywhere else, you can call the tow company you trust.
6. Keep your paperwork
Keep the itemized invoice and the name of the tow company for your insurer.
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