By Angar, owner of Angar Towing ·
1. Look for the certificate number
Since 2024, every tow operator in Ontario must hold a provincial certificate under the Towing and Storage Safety and Enforcement Act. Certified operators show the certificate number on the truck. On our trucks it's TO-219-422-701, printed on the door and fender.
2. Get the price first
A legitimate operator tells you the price before towing. If the driver won't give you a price, or the price changes once your car is on the truck, stop and call another company.
3. Give your consent
A tow operator needs your consent before towing your vehicle, except when police direct the tow. Don't let anyone hook up your car before you've agreed.
4. You choose where it goes
You decide where the vehicle is taken, unless police direct otherwise. A driver who insists on taking it to a particular body shop or storage yard is a red flag.
5. Pay by credit card if you want
Tow operators in Ontario must accept credit card payment. A driver who demands cash only is not following the rules.
6. Get an itemized invoice
You should get an itemized invoice showing what you were charged for. Keep it for your insurer and for your records.
If a truck shows up uninvited
After a collision, be cautious of tow trucks that arrive before you've called anyone. You don't have to use them. Call the company you trust, or follow police instructions.
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Need help now? Call (647) 863-6271, 24/7.